Social Media Management: Your Key to More Sales and Happier Customers


Today’s successful businesses use the Internet to build “brand awareness” among target customers and convince them to buy products and services. In this era of Internet exploitation, the website has become the ideal medium through which your messages can profitably reach your target customers.

Instead of relying on TV, magazines, or newspapers, you can deliver profitable messages in a matter of minutes, instead of hours, days, or even weeks that attract customers through other media. However, to ensure that your business communications are strong and convey the right appeals and buying impulses, you’ll need to employ a well-organized social media management plan. Such discipline helps you ensure that your promotions through business websites are effective and improve your customer base and brand popularity.

By implementing effective social media management, you avoid posting messages that don’t elicit the desired responses. In this way, it carefully manages advertising and marketing strategies on social websites and prevents messages from being ignored. With this in mind, social media “analytics” will help you determine the behavior, attitudes, and likes of your target customers. By examining the key websites (Facebook, Twitter, and LinkedIn), you’ll learn which are the most frequented by your prospects and find out what they think about your products or services.

This provides insight into your brand’s response rates and also informs you of any complaints customers may express. When you’re fully aware of your target customers’ preferences and choices, you’re better equipped to tweak your brand and resolve any criticism customers may have noted. You’ll also recognize that effective social media management will increase the popularity of your brand, as well as the size of your customer base. In short, efficient social media management ensures that you enjoy the best promotional advantages from business websites.

In another sense, you have probably learned that promoting yourself or your company takes a lot of time, especially when it comes to accessing Facebook and Twitter; two of the most trafficked websites on the internet. Many who try to use these sites for business don’t know how to use them properly and often get frustrated and give up. However, once again, there is an approach that helps with this dilemma, and it’s as simple as hiring someone to “shepherd” your Facebook and Twitter accounts through social media management.

Effective social media management guides your business and that person, and also helps with the design and development of interactive web pages for sites like Facebook and Twitter. Social media management also helps you get fans and friends to communicate with, as well as helping you with day-to-day communications with “followers.” Also, it will free you from creating daily posts and tweets, and will serve as a great time saver.

A social media management provider can also create advertising and marketing techniques that support your Facebook and Twitter accounts, and explode into the “viral kingdom of achievement.” He or she will offer suggestions on the best way to promote your Facebook page and Twitter account within the “offline planet.” A social media management provider will demonstrate concepts like printing Facebook and Twitter pages on your receipts and putting up posters on your walls using the “meet us” login at the bottom. Such tips are simple but effective, and your social media management provider will offer you even more clever advice.

Social media marketing, in general, refers to the process of getting web traffic through numerous social networks. It is a program concerned with creating impressive content and attracting a large number of readers who share those messages with others. In other words, reliable information is usually obtained from third parties and not from the companies involved.

Social networks are actually intermediaries (or “information tunnels”) accessible to anyone with Internet access, and through which verbal and visual communications flow. As a result, this type of marketing takes advantage of and captures the large market that operates on the Internet. In fact, the Internet platform has become one of the most effective and least expensive parts of the marketing mix in today’s business environment.

In addition to the above benefits, cell phone usage further enhances the value of social media management. Most of these instruments are installed with network capabilities and users receive notification of virtually all events through their networks and public cells. Due to this phenomenon, the number of people informed about your product or service has doubled over the last decade or so.

This seamless connection to community networks is another indication that companies and entrepreneurs can continue to remind customers of the availability of their products and services on the market. In addition to advertisements, many companies include quick response or “QR” codes with their products. This visual “barcode” allows people to access company websites and online services through their smartphones.

Many businesses and organizations add a QR app to their promotional programs and report achieving unimaginable traffic. In fact, there are even reports that the program has been used in recent presidential campaigns, with candidates using this strategy to reach a wide range of supporters who are “sold” on suggested practices and policies. If this simple strategy works for politicians reaching more constituencies and increasing their support base, it should work profitably within the business environment as well.

Most companies have also added blogging platforms to their social media directories. Such blogs are accessed by countless people on a daily basis and increase the chances of creating awareness for new products and services within the market. Blogs are ideal for creating longer and more informative descriptions of products and services for potential customers and effectively targeting the ideal market. Most viewers will have “opted in” to read the blog, so the interest is there. Additionally, savvy advertisers can include customer testimonials on their blogs, which also increases effectiveness and credibility.

Social media marketing through community networks provides advertisers with crucial information about customer likes and dislikes, as well as “first-hand” suggestions for improving products or services. It is the ideal platform that provides a target audience for businesses and entrepreneurs, because people are always available on these websites. Which means, in essence, that companies don’t have to look far to find the best target market. Additionally, these networks cater to people from all walks of life, which also increases the chances of finding the right customers who will be interested in certain products or services being marketed.

Currently, social networks play a vital role in improving the business image and increasing its return on investment. Competition between companies and services has intensified considerably, and effective marketing is the main tool by which one company can gain influence over another.

Without proper promotion and thoughtful use of the marketing mix, you cannot build awareness of your brand among your target customers. Gone are the days of limited products and services available on the market, when customers recognized each and every “word of mouth” testimonial for promotions.

Today, there are hundreds of world-class products and services on the market. However, only those who stand out through effective social media management will be properly promoted and achieve the best return on a company’s marketing investment.